Privacy policy

You can return any item purchased on tomafashion.co.uk within 14 days of the delivery date from the country the item was delivered to. To be eligible for a return, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used (washed, soiled, having a strong smell of cigarettes), altered, or damaged will not be accepted.  Please use the original packaging included in your shipment to return any item. Please note that any returns that do not meet our policy will not be accepted.

If you would like to return a product, please follow the instructions below:

Please notify us on contact@tomafashion.co.uk providing your order’s number.

Return orders should be sent to the following address:

TOMA

33 Berriedale Avenue

Hove

BN3 4JF

United Kingdom

The item(s) must be returned before the refund or exchange can be issued.

We kindly recommend using the following shipping services: DHL, UPS, FedEx or Royal Mail. Please note that the return via Royal Mail may take much longer to process.

Please note that the costs and risks involved in the return of items are borne by the sender. TOMA cannot be held responsible in the event of loss, theft, or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address, and a tracking number) is not possible shall be refused.

We are not currently able to offer free returns. For all returns, unless an item is damaged or faulty, the customer is required to arrange and pay for the return of the product.

We are not liable for any customs, duties and taxes that may be incurred for items returned outside of the UK. All returns from outside the UK sent without TOMA's proforma invoice shall be refused.