Returns and Exchanges

RETURNS

You can return any item purchased on tomafashion.co.uk within 14 days of the delivery date from the country the item was delivered to.

 

To be eligible for a return, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used (washed, soiled, having a strong smell of cigarettes), altered, or damaged will not be accepted.  Please use the original packaging included in your shipment to return any item.

 

Please note that any returns that do not meet our policy will not be accepted.

 

If you would like to return a product, please follow the instructions below:

Please notify us on contact@tomafashion.co.uk providing your order’s number.

Return orders should be sent to the following address:

  

The item(s) must be returned before the refund or exchange can be issued.

 

We kindly recommend using the following shipping services: DHL, UPS, FedEx or Royal Mail. Please note that the return via Royal Mail may take much longer to process.

 

Please note that the costs and risks involved in the return of items are borne by the sender. TOMA cannot be held responsible in the event of loss, theft, or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address, and a tracking number) is not possible shall be refused.

 

We are not currently able to offer free returns. For all returns, unless an item is damaged or faulty, the customer is required to arrange and pay for the return of the product.

 

We are not liable for any customs, duties and taxes that may be charged for items returned outside of the UK. All returns from outside the UK that have been sent without TOMA's proforma invoice shall be refused.

 

Please make sure you keep a record of your tracking information and proof of postage until your return has been processed. 

 

ALL ITEMS MARKED AS FINAL SALE ARE NOT ELIGIBLE TO BE RETURNED OR REFUNDED FROM COUNTRIES OUTSIDE OF THE EU AND UK.

 

EXCHANGES

 

Please note we do not offer exchanges. If you wish to exchange please follow the process above for a return and refund and then proceed to repurchase the new item desired from our website.

 

REFUNDS

 

In order for the quality control to accept the return, the product must be returned in the full condition in its original packing, undamaged, unaltered, not worn, with all original tags, accessories, and with a copy of the purchase invoice. Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt.

 

Once our quality control team has approved the return, your refund will be credited back to the original form of payment and you will receive a confirmation email. If your return does not meet the conditions listed, the package will be sent back to you.